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[ALERTS] How do I setup Alerts?
      To set up your alerts, you must first login to your account....

[ALERTS] How do I add an event to my Alerts calendar?
      First, login to your account, and then click on the Alerts or...

[ALERTS] How do I change my contact information for Alerts?
      To change your contact information within the Alerts system please use the...

[ALERTS] How do I view my Alert Event History?
      First, login to your account, and then click on the Alerts or...

[ALERTS] What are Alerts?
      With the Alerts feature, you keep track of your website 24/7. We...

[BANNER ADS] How do I order more banner impressions?
      You can order additional banner impressions from within your account. Logon to...

[BANNER ADS] How do I view my Banner Calendar Report?
      To view your Calendar Reporting, logon to your account and click on...

[BANNER ADS] What types of files can I upload for banners?
      If you are going to upload your own banner, acceptable file types...

[BANNER ADS] When I log on to my account I cannot see the "Banners" or "Banner Ads" section.
      Recently we have become aware of features in various firewall and computer...

[BANNER ADS] Do unused banner impressions roll over to the next subscription period?
      You should not have any impressions left over at the end of...

[BANNER ADS] How do I change the category I put my banners in when I set up the "Banners" section of my account?
      We ask you to choose a business category classification for future reference...

[BANNER ADS] How do I change the URL or website my banner links to?
      Log on to your account and click on the Banner Ads section....

[BANNER ADS] How do I disable or delete one of my banners?
      First, login to your account and click on the Banners or Banner...

[BANNER ADS] How do I edit my banners?
      If you wish to edit your banner content you must create an...

[BANNER ADS] How do I set up my Banner Ads?
      To set up your banners please do the following. - After logging...

[BANNER ADS] How do I upload my own Banner Ad?
      To upload your own banner, please do the following: - After logging in,...

[BANNER ADS] How do I view my Banner Hourly Report?
      The Banner hourly report shows you how many Impressions and Clicks your...

[BANNER ADS] How do I view my Banner reports?
      After logging in, please click on the Banners or Banner Ads tab,...

[BANNER ADS] How does the banner system distribute impressions?
      One way in which our banner system works is by us setting...

[BANNER ADS] How long does it take to approve my banners?
      Banner approvals will be done by our staff to check for family-safe...

[BANNER ADS] I have a website that caters to adult audiences, can I still use your banner program?
      Our banner system has fairly stringent guidelines about the content of the...

[BANNER ADS] The text I put on my banner is not showing up - why?
      When creating a Banner using our Banner Creator tool, in addition to...

[BANNER ADS] What are acceptable banner sizes?
      If you are going to upload your own banner, the acceptable banner...

[BANNER ADS] What are the differences in banner rotation levels?
      Heavy displays twice as often as Medium, and Medium displays twice as...

[BANNER ADS] What are your banner guidelines?
      We reserves the right to reject any advertisements from entities for any reason,...

[BANNER ADS] What is a Click?
      In Web advertising, a click is an instance of a user pressing...

[BANNER ADS] What is a URL?
      URL stands for Universal (or Uniform) Resource Locator - This is the...

[BANNER ADS] What is an Impression?
      An Impression is an ad view, or a banner, being presented on...

[BANNER ADS] What is CTR or Click-Through Rate?
      In banner advertising on a web site, the clickthrough rate is the...

[BANNER ADS] What is the "edit campaign end" feature?
      Our banner system will, by default, distribute your banner impressions evenly across...

[BANNER ADS] What sites are my banners displayed on?
      We regret that we do not have a specific way to provide...

[BANNER ADS] When do my banners start to receive impressions?
      Once your banners have been approved (which is a process that checks...

[BANNER ADS] Why are my banners distributed unevenly?
      A computer program distributes our banner impressions randomly, which is why they...

[BANNER ADS] Why do I have to classify my business category?
      We ask you to choose a business category classification for future reference...

[BILLING / MY ACCOUNT] Can I use a debit card as payment?
      As long as the debit card is one that has credit card...

[BILLING / MY ACCOUNT] What is your policy on credits or refunds?
      If you have cancelled your account within 30 days of signing up,...

[BILLING / MY ACCOUNT] Do you accept PayPal for payment?
      At this time, PayPal is only accepted as payment for annual subscription...

[BILLING / MY ACCOUNT] Do you issue pro-rated refunds?
      Cancellations become effective on the next business date from when they are...

[BILLING / MY ACCOUNT] How do I change my billing information?
      1. Log on to your account with your username and password. 2....

[BILLING / MY ACCOUNT] I cancelled my Homestead account, why am I still being charged for the SiteToolbox/Traffic Builder?
      Please be advised that www.homestead.com and http://homestead.sitetoolbox.com are separate organizations and as...

[BILLING / MY ACCOUNT] If I order extra banner impressions or extra newsletters, are those fees refundable?
      We offer a thirty-day money back guarantee for our subscriptions, however any...

[BILLING / MY ACCOUNT] What is a "signature code"?
      The signature code is a number, usually 3 digits long, on the...

[BILLING / MY ACCOUNT] Why am I being charged for my Free SiteMeter site counter?
      Please be advised that www.sitemeter.com and http://sitemeter.sitetoolbox.com are separate organizations. If you...

[BILLING / MY ACCOUNT] Why do I have to provide my credit card for the free trial?
      You will not be charged for the Free Trial. The way the...

[CANCELLATIONS] How do I cancel my account?
      Thank you for contacting us! We are sorry to hear you no...

[CANCELLATIONS] If I cancel, will my account be prorated for the remaining billing cycle?
      We offer a 30-day money back guarantee, but we do not issue...

[GENERAL QUESTIONS] How do I update my address or other personal information?
      After you log on, you are at the Overview page. Click on...

[GENERAL QUESTIONS] I have forgotten my password to login.
      For security reasons, we do not store your password on file. If...

[GENERAL QUESTIONS] How can I upgrade before the end of my free two-week trial?
      If you would like to upgrade now, before the end of the...

[GENERAL QUESTIONS] How do I change my email address?
      After you log on, you are at the Overview page. Click on...

[GENERAL QUESTIONS] If I sign up for your service, do I have to change my hosting company?
      When you sign up for our service you do not have to...

[GENERAL QUESTIONS] My site meter is not working/Why can I not see my site counter?
      Please be advised that www.sitemeter.com and http://sitemeter.sitetoolbox.com are separate organizations. If you...

[GENERAL QUESTIONS] What is the phone number for technical support?
      We regret that at this time we can only provide support through...

[GENERAL QUESTIONS] When does my account expire or renew?
      After you log on, you are at the Overview page. This screen...

[GENERAL QUESTIONS] Where can I see an overview of my account information?
      After you log on, you are at the Overview page. Here, you...

[GENERAL QUESTIONS] Why do I have to provide my credit card for the free trial?
      You will not be charged for the Free Trial. The way the...

[NEWSLETTER / EMAIL LISTS] How do I get started with the Newsletter utility ?
      First, log on to your account, and click on the "Newsletter" or...

[NEWSLETTER / EMAIL LISTS] How do I import subscribers to a list ?
      To import from a list in CSV (comma separated value) or text...

[NEWSLETTER / EMAIL LISTS] How do customers unsubscribe from my newsletter?
      There are two ways that customers can unsubscribe from your newsletter. First,...

[NEWSLETTER / EMAIL LISTS] How do I add, find, or make changes to subscribers to my email lists?
      Each newsletter shown on the Newsletter Overview page corresponds to a list...

[NEWSLETTER / EMAIL LISTS] How do I create and send my newsletter?
      First, log into your account and select the "Newsletter" or "Mail Center"...

[NEWSLETTER / EMAIL LISTS] How do I use the HTML editor feature ?
      By using one of our templates, you can create a professional-looking email...

[NEWSLETTER / EMAIL LISTS] How does newsletter targeting work ?
      After your list is created, you may further target your list based...

[NEWSLETTER / EMAIL LISTS] Was a draft of my newsletter saved after being mailed? Can I reuse it?
      Yes, the system saved a copy of your newsletter after it was...

[NEWSLETTER / EMAIL LISTS] What are Newsletters/Email Lists?
      The Newsletters/Email Lists area allows you to create your email newsletters and...

[NEWSLETTER / EMAIL LISTS] What is the Bounce Email field in Global Settings for?
      As your list builds, people will no longer use the email addresses...

[NEWSLETTER / EMAIL LISTS] What is the newsletter sign-up form ? How can I make changes to it?
      The signup questionnaire form is optional, but is part of the process...

[NEWSLETTER / EMAIL LISTS] Where can I see reporting for my newsletter/ email marketing campaign?
      To see your newsletter reporting log into your account and select the...

[NEWSLETTER / EMAIL LISTS] Why did my newsletter send out in text instead of HTML?
      It may be that the individual subscriber addresses were not set up...

[NEWSLETTER / EMAIL LISTS] Why is the HTML editor not showing up ?
      The HTML editor feature in the HTML free-form newsletter template is currently...

[NEWSLETTER / EMAIL LISTS] How do I delete a custom question from my newsletter questionnaire?
      To delete your custom question(s), please do the following: 1. Login to your...

[NEWSLETTER / EMAIL LISTS] Do unused newsletters roll over to the next subscription period?
      Unused newsletters do roll over into the next subscription period. Your newsletter...

[NEWSLETTER / EMAIL LISTS] How do I purchase additional newsletters?
      If you are over your monthly allowance of newsletter emails, and you...

[SEARCH ENGINE SUBMISSION] How do I edit my search engine submission details, including keywords?
      When you first set up your search engine submission, the wizard will...

[SEARCH ENGINE SUBMISSION] How do I enter additional keywords in the Search Engine Submitter?
      When entering additional keywords, you do not have to separate the keywords...

[SEARCH ENGINE SUBMISSION] How do I schedule or unschedule my search engine submission?
      When you first set up your search engine submission, the system will...

[SEARCH ENGINE SUBMISSION] How do I use the Search Engine Optimization Tools ?
      We offer a Search Engine Optimization Wizard for users who are new...

[SEARCH ENGINE SUBMISSION] How often should I submit to search engines?
      Search engine submission should be done every 30 to 45 days, but...

[SEARCH ENGINE SUBMISSION] Is it possible to change a URL in the Submitter?
      Unlike the other details of your site submission like keywords or description,...

[SEARCH ENGINE SUBMISSION] Is search engine submission available during the Free Trial?
      The search engine submission utility we offer is actually not available during...

[SEARCH ENGINE SUBMISSION] What does Search Engine Submission do?
      Over 85% of the traffic on most Web sites is directed from...

[SEARCH ENGINE SUBMISSION] What does the "Check Existence" search engine utility do?
      Does your Web site "exist"? We check to see if your URL...

[SEARCH ENGINE SUBMISSION] What does the "Check Popularity" search engine utility do?
      Link popularity is a good way to analyze your sites online presence,...

[SEARCH ENGINE SUBMISSION] What does the "Check Positions" search engine utility do?
      The Check Positions utility allows you to scan popular search engines for...

[SEARCH ENGINE SUBMISSION] What is a search engine spider or crawler?
      A "spider" is a program that visits Web sites and reads their...

[SEARCH ENGINE SUBMISSION] What is a URL?
      URL stands for Universal (or Uniform) Resource Locator - This is the...

[SEARCH ENGINE SUBMISSION] What is the Description field in my submission for?
      The Description field is used to describe the business or services as...

[SEARCH ENGINE SUBMISSION] What search engines do you submit my website to?
      The best place to see a partial list of the search engines...

[SEARCH ENGINE SUBMISSION] What should I use for a title when setting up my submission?
      The page title (or browser title) is the first item used in...

[SEARCH ENGINE SUBMISSION] Why didn't I receive more search engine submission confirmations?
      Actually, few search engines provide any type of confirmation of submission. This...

[SEARCH ENGINE SUBMISSION] Why isn't my site listed on search engines yet?
      Due to the fact that millions and millions of URLs are being...

[SEARCH ENGINE SUBMISSION] How do I set up my search engine submission?
      After logging into your account, Click on the Search Engines section, and...

[SEARCH ENGINE SUBMISSION] How do I edit my URL in the submission tool?
      Unlike the other details of your site submission like keywords or description,...

[SETUP WIZARD] How do I use the First time user Set up Wizard? Part 1
      Step 1: Logging on to Your Account: After creating an account logon...

[SETUP WIZARD] How do I use the First Time user Set up Wizard? Part 2
      Step 4: Banner Ads Click on Start Banner Wizard to begin creating...

[SETUP WIZARD] How do I use the First time user Set up Wizard? Part 3
      Step 5: Search Engines You will now enter your URL into the...

[SETUP WIZARD] How do I use the First time user Set up Wizard? Part 4
      Step 6: URL Monitoring Tool Use the following instruction to enter your...

[PREMIUM LISTING] How does payment work for the Premium Listing service?
      After you determine how much you want to spend, the system will...

[PREMIUM LISTING] How much does the Premium Listing service cost?
      Our Premium Listing service costs as much as you determine you are...

[PREMIUM LISTING] I am already submitting using an all-inclusive submission, why should I pay more?
      Submissions made through open submission, or auto-submission, does not guarantee that the...

[PREMIUM LISTING] What are the benefits of using the Premium Listing service?
      Submission is fast and easy, and your listing is guaranteed within 48...

[PREMIUM LISTING] What is a click?
      A click is when someone clicks on your website result after doing...

[PREMIUM LISTING] What is pay-per-click?
      Pay-per-click advertising is a type of search engine marketing that allows the...

[PREMIUM LISTING] What is Premium Listing?
      Our new Premium Listing program will allow you to take search engine...

[PREMIUM LISTING] What is the difference between the regular submission tool and Premium Listing?
      The basic submission service will automatically submit your URL every 30-45 days,...

[PREMIUM LISTING] What is the difference between the Traffic Optimizer (Full serve) and the Self serve listings?
      The full-service Traffic Optimizer is the option you select if you want...

[TEXT ADS] How do I delete my text ad?
      Click on Text Ads and then on Text Ads Manager. Select the...

[TEXT ADS] How do I disable my text ad
      To disable your text ad click on the Text Ads tab and...

[TEXT ADS] How do I edit my campaign end date?
      If you want your text ads to be delivered at a faster...

[TEXT ADS] How do I edit the click-to URL for my text ad?
      If you want to edit the URL to which your text ad...

[TEXT ADS] How do I set up the Text Ads section of my account?
      To set up your Text Ads click on the Text Ads tab...

[TEXT ADS] My text ad says No, waiting to be approved  what does that mean?
      Text ads are submitted from our customers and are sent to a...

[TEXT ADS] I have created Text Ads but they are not receiving impressions - why?
      Please be advised that the text ad feature is not included in...

[TEXT ADS] Is the text ad feature included in my subscription price?
      As you can see on our Subscription Options page, Text Ads are...

[WEBSITE TOOLS] How do I change the Meta tags on my website?
      Due to the specific nature of the different types of web builder...

[WEBSITE TOOLS] What do "Outside Tags" in the Keyword Analysis result mean?
      The Outside Tags indicate how many times a particular word appears on...

[WEBSITE TOOLS] What is the Traceroute utility? How do I use Traceroute?
      When a Web page is slow to load, the delay could occur...

[WEBSITE TOOLS] How do I change the URL that the Site Monitor checks?
      1. You must first logon to your account. 2. Then, click on...

[WEBSITE TOOLS] How do I disable my Site Monitor?
      To disable your Site Monitor, first logon to your account. Then, click...

[WEBSITE TOOLS] How do I set up my Site Monitor?
      The Site Monitor utility checks to see if your websites are accessible....

[WEBSITE TOOLS] How do I use the GIF packer?
      If your Web pages don't load in eight seconds or less you...

[WEBSITE TOOLS] How do I use the Link Checker?
      When you are logged into your account, click the "Website" or "Website...

[WEBSITE TOOLS] What are the Keyword features? How do I use them?
      The Keyword Analysis utility allows you to compare your keyword set with...

[WEBSITE TOOLS] What does the Link Checker do?
      Dead links drive customers away...our Link Checker Utility helps find them. Make...

[WEBSITE TOOLS] What is a Meta Tag?
      A Meta tag is an information statement in HTML code that describes...

[WEBSITE TOOLS] What is the Ping utility? How do I use Ping?
      Our Ping Utility checks to see if your site is "available" on...

[WEBSITE TOOLS] Where do I place the Meta tags?
      The Meta tags should be inserted between the and tags...